Retail Security

For any retail business—whether a small boutique, department store, or large supermarket—security must be a top priority. Retailers face numerous threats, including shoplifting, stock damage, anti-social behavior, and organized crime.

With unparalleled industry expertise and cross-sector knowledge, our highly trained security personnel are equipped to handle a wide range of security incidents and threats, ensuring that your staff, premises, and assets are safeguarded.

For a security partner that is motivated, dedicated, and customer-focused, and who can deliver rapid and effective responses to security breaches, choose A&M Protection.

The ASCONE Method for Retail Security

Our security guards are trained to use the ASCONE method, which covers key steps to detect and address retail theft:

• Approach
• Select
• Conceal
• Observe
• Non-payment
• Exit

Our Commitment to High Standards

At A&M Protection, we are driven by talent, passion, and a dedication to working with companies and individuals who share our values. We strive to achieve the highest standards in:

• World-class service
• Clear communication
• Commercial awareness
• Healthy working strategies
• Technical expertise
• Quality management
• Reliability
• Skilled staff and professional attitude

Our retail security team consists of experienced professionals with years of experience working alongside supermarkets and well-known retailers.

Protecting Your Retail Space

Our security officers serve as your eyes and ears on the shop floor, providing a visible deterrent and reassuring customers that your store is well-protected. Should shoplifting or other suspicious activities occur, our guards respond swiftly and efficiently, minimizing disruption to your customers and operations.

In addition to security services, we offer dual-role responsibilities such as fire safety and first aid, ensuring that your store remains both safe and secure.

Trained for the Complexities of Retail Security

Our clients entrust us with challenging roles, and we ensure our guards are trained to handle the complexities that come with retail environments. Guards are encouraged to take a friendly, community-focused approach while remaining vigilant to potential threats, safeguarding both staff and customers.

A&M Protection Standards

To maintain the quality and integrity of our service, we ensure that all our security officers:

• Are SIA Licensed
• Are fully trained and vetted to BS 7858 standards
• Are DBS checked
• Complete communication, literacy, and numeracy tests
• Carry I.D. badges
• Wear identifiable security uniforms
• Undergo comprehensive training programs

We prioritize providing exceptional customer service alongside top-tier security.

Our Security Officers’ Responsibilities

• Greet visitors in a friendly, professional manner
• Perform duties courteously and professionally
• Use respectful, non-abusive language when interacting with the public and colleagues

A&M Protection Officers are responsible for:

• Protecting premises from unauthorized access, occupation, disorder, or damage
• Guarding property against theft or destruction
• Ensuring the safety of individuals from unlawful conduct

Our officers are also considered part of the broader community of law enforcement, playing a key role in protecting people. If necessary, security officers may ask individuals to leave the premises if they:

• Have no right to be there
• Break the law
• Breach site rules or conditions
• Display unacceptable behavior

Understanding Search Protocols

Our security officers do not have legal authority to search individuals, vehicles, or buildings without consent. If a search is necessary, consent must always be obtained beforehand. Failing to do so could lead to:

• Criminal proceedings for assault against the officer
• Civil compensation claims against the officer or security company
• A criminal case being invalidated if evidence was obtained illegally

Retail Store Detectives

Monitoring every customer who enters your store can be overwhelming. Our discreet, professional store detectives seamlessly integrate into your shop floor, acting as the eyes and ears of your business.

Should an incident arise, our detectives are trained in conflict resolution and will handle the situation discreetly to avoid drawing unnecessary attention. They can also liaise with the police and are skilled in taking statements, conducting interviews, and investigating suspicious activity.

Enhance Your Security with A&M Protection’s Store Detectives

For the ultimate protection of your stock and staff, our retail store detectives provide an advanced level of security, ensuring that your business operates smoothly and safely.