Concierge Security

Our reception security officers are equipped to handle a variety of tasks, from greeting visitors and assisting during emergencies to noticing and addressing unusual activity. Some of their key responsibilities include:

• Welcoming guests and creating a positive first impression
• Responding to alarms and investigating disturbances
• Receiving and distributing mail deliveries
• Screening individuals with detection devices
• Coordinating with tradespeople and contractors
• Assisting in emergency evacuations
• Contacting the relevant authorities in emergencies
• Logging guest and visitor details with accurate written records
• Directing visiting and delivery vehicles to the appropriate areas
• Enforcing no-smoking policies
• Contributing as team members to ensure a positive customer experience for all visitors
• Managing data entry and retrieval from PC-based databases (including Microsoft Office)
• Locking and unlocking premises at designated times
• Acting as a visual deterrent against anti-social behavior
• Maintaining a neat and professional appearance at all times
• Working effectively both in teams and independently
• Handling 100% of their duties confidently
• Preventing loss or damage by reporting irregularities
• Monitoring for signs of crime or disorder and investigating disturbances
• Professionally engaging with customers, staff, and visitors
• Taking swift and appropriate action during emergencies, in collaboration with relevant authorities
• Performing security patrols throughout the premises, including both perimeter and internal areas
• Monitoring CCTV to prevent crime and ensure the health and safety of staff and visitors

A&M Protection also provides full support to our security personnel and clients through our 24-hour control room. Our supervisors conduct random site visits to ensure that our high standards are consistently upheld.